LORECA Employment, Training, and Business Support Directory
LDA

Directory Help

How to Use the Directory
Search Criteria
Other Useful Information
About the Directory
Type the word, part of a word or phrase that you want to find into the ‘I’m looking for’ box, then click the ‘Search directory’ button.

This search will look for any word within in the directory, including the name of an organisation.

For some words it will also search for organisations which offer relevant help. For example, try searching for ‘Employment’, ‘Training’ or ‘Business Support’.

Keep text searches short, to get the maximum number of results (e.g. searching for "jobs" will include results for both "Elephant Jobs" and "Refugees into Jobs").

Combine this search with ‘I also want to search by’ for more precise results. This section contains 6 options; Employment, training & business support, Location, Services offered, Languages spoken, Target group and Other subject areas.

Tick the option you want to search by and a new drop-down menu will appear.

You can now choose from a more detailed list of criteria.

Click the ‘search directory’ button and receive your results.

For more information on what each dropdown menu or tickbox means, see ‘Search Criteria’ on the ‘Help Contents’ page. The number of results and details of your search criteria appear at the top of the results screen.

The name and a summary of each organisation is displayed, click on its name to see full details. To get the most search results begin with simple searches. You can narrow down your search later if neccessary.

Each option you select will narrow your results. For example, if you select both 'Ealing’ from the ‘Location’ menu and ‘literacy’ from the ‘Employment, Training & Business Support’ menu, you will only find organisations which are both in Ealing and offer literacy training.

Untick your ‘I also want to search by’ options to widen your search. Use your browser's Print option to print out individual records or search result lists. To print all records, select All records in the No. of records per page box.
This menu includes details of employment, training and business support services provided.
APEL (Accreditation of Prior Experiential Learning)
A process that recognises a variety of learning experiences, which can be used to build a portfolio of skills and achievements to enhance employability.
Assessment of overseas qualifications
A process of assessing qualifications gained overseas, in order to determine their UK equivalency.
Basic skills
Literacy, numeracy, English or ESOL (English as a Second Language) and life skills, which allow a person to function and progress at work and in society in general.
Business support
Support for businesses, ranging from business start-up to expanding a business. Support includes specific schemes to support entrepreneurs, as well as advice (and brokerage to advice) on issues such as regulation, employment and business processes.
Careers guidance
Agencies that offer guidance and advice on career opportunities.
Citizenship
Preparation for taking the Life in the UK Test. Passing the Test demonstrates that an individual has the knowledge of English and of UK life that they will need when applying for naturalisation as a British citizen or for indefinite leave to remain in the UK.
CV preparation
Offers assistance in preparing a CV.
ESOL (English as a Second Language) and English
Offers support with English and/or English as a Second Language (ESOL) courses.
FINANCIAL ASSISTANCE PROVIDER
This sub-menu lists agencies providing financial assistance specifically aimed at refugees including bursaries, grants, loans, scholarships, transport costs and other costs.
Info/advice about education and training
Agencies that offer advice and assistance about education and training to the general public and/or specific client groups.
Info/advice about employment
Agencies that offer advice and assistance about unemployment, looking for work and employment issues and disputes.
Info/advice about financial assistance
Agencies that offer information or advice about financial assistance for education, training, and professional re-qualification.
Info/advice about volunteering
Agencies that offer information or advice about volunteering.
Interview Skills
Offers assistance with job interview preparation skills.
IT courses
Offers courses that provide instruction on Information Technology (IT).
Job applications/jobsearch
Offers support in searching and/or applying for jobs, including guidance on how to complete forms for job applications.
Job brokerage
Assistance that leads to a service user obtaining employment. For service users, job brokerage includes advice, guidance and assessment. For employers, it includes sourcing vacancies and matching people to jobs.
Legislation, grants & tax issues
Offers business support on legislation, grant and tax issues affecting business-start up and expansion.
Life Skills
Offers assistance with life skills.
Literacy
Offers assistance with literacy needs.
Marketing, brand development
Offers business support in the areas of marketing and brand development.
Mentoring
A one-to-one relationship, in which practical assistance is provided to a newcomer in a particular field. Mentors to refugees may provide general advice on life in the UK, or they may specifically focus on one area, such as employment related goals.
Money Management
Offers assistance with managing personal finances, including budgeting.
Numeracy
Offers assistance with numeracy needs.
Qualifications
A formal recognition that shows a person has achieved a certain educational standard, earned by passing an exam or completing a course. Academic qualifications focus on theoretical knowledge and analytical skills, whereas vocational qualifications have a greater focus on practical skills.
Re-qualification routes for professionals
Offers support for refugees from a professional background who are seeking to re-qualify in the UK in their profession, or change professions.
Self-employment/ small business
Offers assistance to those who wish to enter into self-employment or start up a small business.
Vocational training
Courses or programmes that focus on skills and are often tailored to a specific profession.
Volunteering
An activity carried out by an individual that benefits the community, which is not done for financial gain. Many organisations offer formal volunteering schemes, in which volunteers can gain work experience. Expenses are usually reimbursed.
Work placement/work experience
A formal placement within an organisation or company (paid or unpaid) which provides an individual with a structured overview of work in a particular field and organisation. May form part of a qualification. Note that if you select a particular borough, it will only display organisations that specifically state they operate in the borough. Use the Location menu to search for organisations offering a service in a particular area (not where the agency is based).

Choose a specific borough from the list, or choose All London for organisations serving the whole of London.

Note that if you select a particular borough, it will only display organisations that specifically state they operate in the borough. You can search for services in your borough along with those covering the whole of London, by ticking the ‘All London services’ box and also making a borough selection from the list.

Tick the ‘Include nearby areas’ box to include organisations that cover the London boroughs closest to that selected.

Tick the ‘UK wide services’ box to search for organisations which cover the whole UK.

You can search for national services along with those covering a specific borough, by ticking ‘UK wide services’ and also making a borough selection from the list.

To find agencies which serve areas outside the capital in addition to their London services, select Out of London from the main menu. This option does not, however, provide a comprehensive listing of all services outside London. This menu lists what an organisation does (e.g. advice, counselling) or what an organisation is (e.g. Citizens Advice Bureaux, Law Centre). Agencies may have several service options assigned to them, to reflect their main services. It does not include services listed under the Employment, Training, & Business support menu.
Advice
Agencies offering advice to members of the public, including agencies providing basic advice and information and those providing in-depth, ongoing casework with clients.
Advocacy
Agencies providing a specific advocacy service in which they speak or act in support, of or on behalf, of another. Does not include legal representation.
Befriending
Offers a service in which a recipient is befriended by a volunteer; initiated, supported and monitored by a voluntary or statutory agency.
Policy Research
Agencies where campaigning or policy research is their major activity, or where it forms a significant part of their activities.
Citizens Advice Bureau
Citizens Advice Bureaux (CABx) offer advice and information for the general public on a range of issues including employment rights, housing rights, benefits, debt/money and consumer issues. Some also specialise in immigration and nationality issues.
Community centre
Agencies where a range of services and different activities are offered for various groups or a particular client group.
Counselling
Agencies with trained counsellors providing one-off sessions, crisis, short or long term counselling.
Day centre
A centre offering a range of services to assist people to lead independent lives. This includes arranging dental/doctors appointments, providing advice and a range of activities to improve a person’s well-being. These services may be targeted at a specific target group, such as refugees and asylum seekers, older people, disabled people or homeless people.
EDUCATION AND TRAINING PROVIDER
This sub-menu lists education and training providers that offer courses of specific interest to refugees, including colleges, community education providers and other agencies.
FINANCIAL ASSISTANCE PROVIDER
This sub-menu lists agencies providing financial assistance specifically aimed at refugees including bursaries, grants, loans, scholarships, transport costs and other costs.
Health care
Agencies that offer advice on health care.
Jobcentre Plus network
Includes Jobcentre Plus offices, Jobcentres and Social Security offices offering employment related and benefits services to people of working age.
Law Centre
Community Law Centres typically provide legal advice on subjects including immigration and nationality and employment issues.
Legal advice
Services with lawyers available, including trainee solicitors or pupil barristers.
Practical help
Services which offer transport, furniture schemes, food, showers, luggage storage or help with shopping, cooking, gardening, decorating etc.
Publications
Agencies that produce publications of interest to refugees.
Second tier
Agencies whose main focus is to provide a service to other agencies or professionals rather than members of the public.
Telephone helpline
Agencies that provide the bulk or all of their service over the telephone, or agencies which run telephone sessions as part of their service.
Translation/interpreting
Agencies that provide a translation/interpreting service.
Website
This lists various websites related to employment, training, and business support. Use this drop-down menu to search for agencies offering services in a specific language, including British Sign Language (BSL).

Note that the organisations' full services may not be available in the chosen language.

This menu also allows you to select agencies that have access to interpreters or language line (specialist telephone interpreting services). This menu lists the primary client group(s) of an organisation. There are detailed options for Black, Asian and Minority Ethnic Groups, Refugees and Asylum seekers and Professionals (see details below).

Where an organisation offers services to more than one client group, it may receive more than one description. However, they are allocated sparingly to reflect the main client groups of the service.

Organisations that aim to service anyone (eg Citizens Advice Bureaux) rather than a specific client group, have the code General public.
General public
Services which are not aimed at a particular group or groups but which are for anyone.
Care leavers
People leaving or who have left Local Authority care.
Children
Children aged under 16 years old.
Detainees/Ex-offenders
Services aimed at those who have been held in detention centres, or for individuals who have been in prison, or have a record of offending.
Disabled and deaf people
Services aimed at disabled and deaf people. Under the Disability Discrimination Act 1995, a person is defined as disabled if they have a physical or mental impairment which has an adverse and long term impact on their abilities to carry out day to day activities over a period of 12 months or more. This includes physical and sensory impairments, people with mental health conditions and people with progressive conditions, including cancer, multiple sclerosis, muscular dystrophy or HIV/AIDs. It also covers people who have had an impairment in the past but have since recovered.
Families
Services specifically for families - ie parents and dependent children.
Graduates
Services targeted at individuals who hold a qualification, usually a degree from a Higher Education Institution.
Homeless people
Services for people who are homeless, including those in hostels or other temporary accommodation as well as rough sleepers.
Lesbian Gay Bisexual Transgender (LGBT)
Services for people who are, or might be, lesbian, gay, bisexual or transgender.
Men
Services which are wholly or partly for men only.
Older people
People aged over 55 years, or another age defined by the organisation and listed in the entry.
Single parents
Services for single (lone) parents.
Students
Services for people aged over 16 studying a course at an educational establishment.
Unemployed people
Services for unemployed people.
Women
Services which are wholly or partly for women only.
Young people
Young people (usually) aged 16-25 years. Services for young people that also often see those aged under 16 will also be listed under the Children code.
Black, Asian and minority ethnic groups, nationality and religion or belief
This list includes various minority ethnic groups, nationalities and religious groupings. These are allocated according to how an organisation describes its client group in its own words.

It also includes:

All agencies serving ethnic groups - which can be used to find all the agencies in the directory offering services for any or all of the minority ethnic groups listed. Using this option will select every organisation that has one or more of the minority ethnic group options.

Services for all ethnic groups - for services for people from any minority ethnic group (e.g. Racial Equality Councils, or advice centres for anyone from black and minority ethnic communities). Using this option can be useful if an initial search has failed to produce a service for a particular ethnic group.
PROFESSIONALS...
Searching with this list will return services for refugees or asylum seekers from various professions, aimed at assisting individuals in re-qualifying or changing professions, including academics, accountants, allied to medicine, dentists, doctors, engineers, lawyers, nurses, midwives, teachers and other professionals.
REFUGEES AND ASYLUM SEEKERS...
Searching with this list will return services specifically aimed at refugees and asylum seekers, allowing searches for services for: all refugees and asylum seekers, refugees and those with leave to remain, those with permission to work, asylum seekers and unaccompanied minors. Services for refugees and asylum seekers from particular ethnic groups will also be listed by see BAME above. These options refer to subjects in which organisations offer help (other than education, training and business support, which have their own menu).
Benefits
Agencies that provide assistance with welfare benefit queries, including entitlement, eligibility and disputes.
Consumer issues
Agencies that provide assistance with consumer issues (problems with goods and services).
Domestic violence
Agencies that provide specialist services for people who have experienced domestic violence offered by people trained in this area.
Finding accommodation
Agencies that assist specifically with finding accommodation. (See also Homelessness and Housing rights codes).
Health
Agencies that provide advice and assistance on health issues, health care and accessing health services.
Homelessness
Agencies that have a significant focus on homelessness and issues relating to being homeless.
Housing rights
Agencies that assist with housing rights, e.g. rights to accessing public housing, landlord/tenant disputes, disrepair and harassment.
Immigration and nationality
Agencies that assist with immigration and nationality problems, including asylum claims.
Info/advice on disability issues
Agencies that offer information or advice about disability issues.
Legal issues
Agencies that assist with issues related to the law, often provided by trained legal staff.
Money/debt
Agencies that provide advice on money and debt counselling assistance for people with financial problems.
Racial harassment
Agencies that provide a particular service for people who have experienced racial harassment. Includes the range of racial harassment from verbal to violent incidents. The childcare tickbox can be used to find agencies which offer childcare services (eg a creche), funding for childcare (eg help with childcare costs) or advice about childcare.

The childcare search can be combined with ‘I also want to search by’ searches. For instance, to find an ESOL class which offers help with childcare choose ESOL from the Employment, Training & Business Support menu, and then tick the Childcare tickbox.
One enhancement of this 2nd edition is the inclusion of quality assurance standards offered by providers. With numerous providers of various services for refugees across London, it can be difficult to know where to signpost or refer a client. Using an organisation that has quality assurance mechanisms in place gives both referrers and clients the peace of mind that there are systems in place to underpin the services provided.

Quality assurance standards require an organisation to develop systems and products that conform to a level needed to achieve the particular standard. There may be different levels of achievement within a standard. Achievement of a quality assurance standard is decided by an external awarding body, which confirms the provider has met the requirements. The provider will be reviewed by the awarding body on a regular basis, in order to ensure standards are maintained or improved.

All agencies included in the directory were asked to provide details of any quality assurance standards they held. Some organisations did not provide information on this, in these instances no information will appear in the entry. Please note that the information provided is based on self-declaration and has not been verified by RIS/LORECA.

A brief summary of each of the quality assurance standards listed in the book is provided below, as well as contact details for further information.

ASET Centre
National awarding body specialising in providing, quality assuring and certificating vocational learning programmes. www.aset.ac.uk/centres

Chartermark
The Government’s national standard for excellence in customer service.
www.cabinetoffice.gov.uk/chartermark

CLS (Community Legal Service) Quality Mark
Quality standards underpinning the Community Legal Service. Organisations with a CLS Quality Mark meet the quality standards set by the Legal Services Commission.
www.clsdirect.org.uk

Customer First
National standard for customer service.
www.customerfirst.org

Investors in Excellence (IIE)
Quality standards framework for private and public sector organisations.
www.quality-foundation.co.uk

Investors in People (IIP)
Provides a framework that helps organisations improve performance and realise objectives through the effective management and development of their people.
www.investorsinpeople.co.uk

Investors in Volunteers Quality Standard
Aimed at organisations which involve volunteers in their work. Enables organisations to comprehensively review their volunteer management and publicly demonstrate their commitment to volunteering.
iiv.investinginvolunteers.org.uk

ISO 900/9001/2000
Standards which focus on management control procedure to ensure organisations’ products and services meet the needs of their customers.
www.iso.ch

Matrix
Quality framework for the effective delivery of information, advice and/or guidance on learning and work.
www.matrixstandard.com

OISC (Office of the Immigration Services Commissioner)
Regulates immigration advisers in the UK. Set up by the Immigration and Asylum Act 1999 (Part V) as an independent public body to ensure that immigration advisers are fit and competent and act in the best interests of their clients.
www.oisc.gov.uk

PQASSO
Charities Evaluation Services quality assurance system for small organisations, or for projects within larger organisations.
www.ces-vol.org.uk

QASRO (Quality Assurance System fro Refugee Organisations)
Aimed at Refugee Community Organisations wishing to set-up quality control measures for monitoring and funding purposes.
www.refugeecouncil.org.uk

SQMS (Scottish Quality Management System)
Quality standards for organisations involved in education, training and lifelong learning.
www.scottish-enterprise.com An individual’s immigration status will impact on the type of employment, training and enterprise activities s/he can undertake. Therefore, some of the services included in the directory will be restricted to those who have permission to work and/or leave to remain. The Immigration Status Index at the end of the publication lists these projects.

Whereas refugees and others with temporary or indefinite leave to remain are free to undertake employment or start a business, asylum seekers who are awaiting the outcome of their claim are restricted in their activities.
Employment and business activity
Asylum claimants are not entitled to work unless specifically authorised to do so by the Home Office. As a general rule, the Home Office will only grant permission to work if the applicant has had to wait more than a year for a decision on his/her case and the delay is not attributable to the applicant. Business Link provides information on employing migrant workers and asylum seekers. Please visit the Business Link website. Asylum claimants are not entitled to engage in operating a business.
Training and voluntary activity
Asylum claimants are restricted from receiving funding for further education for the first six months of a claim. The Learning and Skills Council website contains a section on Funding Guidance for Further Education, which can be accessed at www.lsc.gov.uk.

Asylum claimants are not eligible for government training schemes or paid work placements. NASS supported claimants wishing to enrol on a vocational course that includes an unpaid work placement may need to have the conditions attached to their temporary admission amended to allow unpaid employment. The Border and Immigration Agency website includes information on Asylum Support, including guidance on eligibility for vocational training and voluntary activity at www.ind.homeoffice.gov.uk.

Volunteering is an activity that both refugees and asylum seekers are allowed to undertake. Volunteering is defined by the Home Office as providing a service for non-profit making voluntary or charitable sector organisations, (or bodies that raise funds for either), as well as public sector agencies for which only reasonable expenses are paid. Volunteering is not unpaid work, which is defined, for these purposes, as providing a service for beneficiaries that is typically non-charitable in nature.

This information is produced for guidance only and was checked for accuracy in August 2007. It is not intended to provide the basis for legal advice for individuals, and is no substitute for specialist advice. An enhanced feature of this 2nd edition of the directory is an increased focus on ‘business support’, which ranges from business start-up to expanding a business. Business support includes specific schemes to support entrepreneurs, as well as advice on issues such as regulation, employment and business processes. The new and improved Business Link London is a first port of call for would-be or existing entrepreneurs.

From April 2007, London has a new gateway to business support services for small and medium sized enterprises (SMEs) in the capital: Business Link London. The service will provide ‘information, diagnostic and brokerage assistance’ (IDB) to circa 100,000 businesses per year until 2010 with a further 5000 businesses per year receiving in-depth assistance.

Business Link London aims to provide an IDB service that is trusted, appropriate and sensitive to business customer needs, with an increased focus and interaction with London’s diverse community—to increase equality and diversity of clients, suppliers and employees.

All of Londons SMEs will be able to use the service which can be accessed via the internet or telephone. Small businesses in London can receive in depth business support, have their businesses and business issues diagnosed online, via telephone or if appropriate in face to face meetings. Businesses will also receive a brokerage service to the business support providers in either the public or private sectors who can best meet their needs.
How can businesses or individuals wishing to set up a business contact Business Link London?
Business Link London offers one-stop access to the appropriate information, services and best business support to people who want to start up, run or grow a business in London. It is free and impartial and available 24 hours a day and seven days a week.

Business Link London can be accessed via the web, www.bllondon.co.uk, via a dedicated enquiry line on 0845 6000 787, or face to face either at an event or a meeting with a Business expert based in six sub regions across London (Newham, Tower Hamlets, Haringey, Wembley, Merton and Southwark).

Business Link London plans to work in partnership with key organisations and intermediaries across London by working from Partners’ sites in order to provide better outreach and accessibility to business customers and the community.
Adult and community education
Courses offered to adults by colleges or community education providers. Courses cover a range of topics, including basic skills, general interest topics and vocational skills.
Accreditation of Prior Experiential Learning (APEL)
A process that recognises a variety of learning experiences, which can be used to build a portfolio of skills and achievements to enhance employability.
Basic skill
Literacy, numeracy, English and life skills, which allow a person to function and progress at work and in society in general.
Business support
Support for businesses, ranging from business start-up to expanding a business. Support includes specific schemes to support entrepreneurs, as well as advice (and brokerage to advice) on issues such as regulation, employment and business processes.
Citizens Advice Bureau
A network of advice agencies that provide free, independent and impartial advice for the general public on a range of subjects.
Citizenship
Preparation for taking the Life in the UK Test. Passing the Test demonstrates that an individual has the knowledge of English and of UK life that they will need when applying for naturalisation as a British citizen or for indefinite leave to remain in the UK.
Connexions
A network of agencies that provide free specialist careers advice and guidance for young people.
Employability
The ability to gain and maintain employment.
Enterprise
A business or company. Many of the services in this directory are aimed at assisting people who wish to enter into enterprise. Keywords used to describe enterprise support in the directory are ‘business support’, ‘self employment’ and ‘small business start-up’.
Job brokerage
Assistance that leads to a service user obtaining employment. For service users, job brokerage includes advice, guidance and assessment. For employers, it includes sourcing vacancies and matching people to jobs.
Keyword
A word or phrase used to describe a service. The indexes in this directory are searchable by keywords, eg ESOL, volunteering, interview skills.
Law Centre
Agencies that provide free, independent legal advice and representation to the most disadvantaged members of society.
LearnDirect
Network of online learning centres that provide access to a range of e-learning opportunities.
Mentoring
A one-to-one relationship, in which practical assistance is provided to a newcomer in a particular field. Mentors to refugees may provide general advice on life in the UK, or they may specifically focus on one area, such as employment related goals.
Mother tongue school
Specialist supplementary school that offers cultural education and language tuition to particular linguistic or ethnic communities, in order to maintain cultural heritage.
National Vocational Qualifications (NVQs)
Work-related, competence based qualifications that reflect the skills and knowledge needed to do a job effectively. NVQs represent national standards recognised by employers throughout the UK. Their levels are classified based on the competence levels required.
Nextstep
A network of agencies that provide specialist careers advice and guidance for adults aged 20+.
Qualification
A formal recognition that shows a person has achieved a certain educational standard, earned by passing an exam or completing a course. Academic qualifications focus on theoretical knowledge and analytical skills, whereas vocational qualifications have a greater focus on practical skills.
Quality Assurance Standards
Set of standards which require an organisation to develop systems and products that conform to a level needed to achieve the particular standard. See Quality Assurance text pages.
Referral
An arrangement between agencies that allows one agency to pass on a service user’s details to another agency, so that the user can access services from the second agency.
Second Tier
An organisation that supports direct service providers by giving advice and support to these organisations. Second tier organisations do not usually provide services directly to members of the public.
Signposting
An informal method of passing on details of an agency to a service user. The individual service user will then be able to contact the agency s/he has been ‘signposted’ to directly.
Supplementary school
Community based school offering cultural education and/or support to school-aged children to enhance their achievement in mainstream schools. May also provide mother tongue instruction.
Vocational training
Courses or programmes that focus on skills and are often tailored to a specific profession.
Volunteering
An activity carried out by an individual that benefits the community, which is not done for financial gain. May organisations offer formal volunteering schemes, in which volunteers can gain work experience. Expenses are usually reimbursed.
Work placement/work experience
A formal placement within an organisation or company (paid or unpaid) which provides an individual with a structured overview of work in a particular field and organisation. May form part of a qualification.
ACAS
Advisory, Conciliation and Arbitration Service
APEL
Accreditation of Prior Experiential Learning
BME/BAME
Black and Minority Ethnic Communities/Black, Asian and Minority Ethnic Communities
BRIL
Board for Refugee Integration in London
BSL
British Sign Language
CAB
Citizens Advice Bureau
CLAIT
Computer Literacy and Information Technology
CLS
Community Legal Service
CV
Curriculum Vitae
ECDL
European Computer Driving Licence
ESOL
English for Speakers of Other Languages
GLA
Greater London Authority
GMC
General Medical Council
IIE
Investors in Excellence
IIP
Investors in People
IT/ITC
Information Technology/Information Communication Technology
LB
London Borough
LDA
London Development Agency
LSC
Learning and Skills Council
NVQ
National Vocational Qualification
OISC
Office of the Immigration Services Commissioner
PLAB
Professional and Linguistic Assessment Board
QASRO
Quality Assurance System for Refugee Organisations
To request a hard copy of the directory, contact Resource Information Service on 020 7939 0641. Please note that hard copies of the directory are only available to organisations. Downloadable versions of the directory are available on the LORECA website. The online directory will be updated on a quarterly basis. Please contact info@loreca.org.uk if you would like to add an entry or update an existing entry. The LORECA Employment, Training and Business Support Directory provides the following details about each agency. Not all fields appear in every record.

Name
The name an agency is normally known by. Where an agency is a branch of a larger one, this is often indicated in this field eg Jobcentre Plus – Lewisham.
Address
The address where the agency is based. Use this address for postal contact or drop-in where appropriate. Some agencies have confidential addresses that are not shown.
Telephone number(s)
Public tel - The main number for the public to contact an agency.
Admin tel - A number for other agencies to use. Members of the public should not use this number.
Textphone - Minicom or similar service for people with a hearing-impairment and a similarly equipped telephone.
Service offered
A description of the services the agency offers its clients.
Employment, training & business support services
A description of courses, classes, and other specialist provision related to employment, training or business support, offered by the agency.
Childcare
A description of childcare services, help with childcare costs or advice on childcare services/costs offered by the agency.
Target Group
The client group an agency aims to serve, normally using the agency’s own words.
Area served
The geographical area an agency covers (not where it is based).
Languages other than English
Covers access to interpreters and languages other than English that are spoken by staff. Proficiency in the languages listed is not indicated and speakers of these languages may not be available at all times or able to offer a full service in another language.
Access notes
This may include details of wheelchair access, adapted toilets and notes describing access in more detail; including parking, ramped or level access, lifts, adaptations and suitable publicity materials.
Public transport
Information on public transport links to the office.
Opening hours
The hours the agency is open to clients, for initial contact or other services.
Office hours
Contact hours that differ from opening hours. Clients may be able to make appointments during office hours.
How to contact
How to get in touch with the agency. Use in conjunction with Opening hours.
Staffing
How many staff work for an organisation or project, with details of whether they are full-time, part-time or volunteers.
Type of organisation
For instance Refugee Community Organisation, Other refugee organisation, voluntary or charitable organisation, further education provider, private sector provider, statutory body or other organisation.
Maps
A location provided for agencies which see clients at their premises.
Quality Assurance
Quality assurance standards require an organisation to develop systems and products that conform to a level needed to achieve the particular standard. There may be different levels of achievement within a standard. Achievement of a quality assurance standard is decided by an external awarding body, which confirms the provider has met the requirements. The provider will be reviewed by the awarding body on a regular basis, in order to ensure standards are maintained or improved.

All agencies included in the directory were asked to provide details of any quality assurance standards they held. Some organisations did not provide information on this, in these instances no information will appear in the entry. Please note that the information provided is based on self-declaration and has not been verified by RIS/LORECA.

Click here to see a brief summary of each of the quality assurance standards listed in the directory, with contact details for further information The directory includes a wide range of agencies, across London, which provide assistance to refugees and asylum seekers in the following areas:

  • Employment – how to prepare for and find suitable employment
  • Training – how to train or re-qualify for a profession
  • Business Support – how to enter into self-employment, start-up a business, or receive support with an existing business.

Many of the agencies also provide advice and support on other areas, including benefits, housing, health, and legal advice. There are both specialist services for refugees and asylum seekers and services that are available to the wider community.

Featured agencies include: Refugee Community Organisations, other refugee agencies, advice and information centres, training providers, colleges and community education providers, women’s services, youth services, HIV/AIDS services, services for professionals and academics, financial trusts, the Jobcentre Plus network, Citizens Advice Bureaux, law centres, counselling services, advocacy schemes, and day centres. Policy and second tier organisations are also included, along with useful websites, helplines and publications.

You can conduct searches for services aimed at particular equalities groups, such as refugees, asylum seekers, migrants or those from particular groups: ethnicity, faith, gender, sexuality, age or disability. The directory does not include the following types of organisations:

  • Hostels, nightshelters and other residential services (unless they also provide some sort of service to non-residents)
  • Leisure and sports facilities
  • Private firms of solicitors
  • Hospitals
  • Libraries
  • Political parties
  • Environmental and animal welfare organisations

The London Development Agency (LDA) commissioned Resource Information Service (RIS) to research and produce the LORECA Employment, Training and Business Support Directory 2007-08, 2nd Edition.

Agencies that provide advice or support to refugees and asylum seekers in London were sent specially designed questionnaires. Entries were compiled from the completed questionnaires, along with supporting information they were asked to provide (such as publicity leaflets, brochures etc.). The directory does not contain information provided by third parties.

All information in the directory was current as of October 2007. For each entry, the date each organisation last verified the information, is provided at the bottom of the screen.

For more information on updates and future editions, please contact LORECA at 020 7593 8000 or info@loreca.org.uk.

The LDA would like to acknowledge the contribution of Off the Streets and into Work, which published the first edition of the LORECA Employment, Training and Enterprise directory 2005-06, and agreed transfer of its copyright to the LDA to enable the production of the second edition.

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